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Terms of Service

Last updated: July 20, 2026

These Terms of Service ("Terms") are a legal agreement between you ("you," "Designer," or "Seller") and Ravlok, a service operated by ARCAOR LLC, PO Box 205, Sedalia, MO 65302, United States ("Ravlok," "we," "us," or "our"). They govern your access to and use of the Ravlok production and order-fulfillment service (the "Service").

By creating an account, connecting a shop, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service is

Ravlok is a production partner (fulfillment service) for online sellers. We provide on-demand resin (photopolymer) 3D printing, finishing, packing, and shipping. You design and sell your products through your own marketplace shop (for example, Etsy). When a buyer places a paid order in your shop and that order is routed to us, we produce it from the file you provided and ship it to your buyer, then return tracking information to your marketplace.

Ravlok does not sell your products, set your prices, communicate with your buyers, or collect payment from your buyers. Selling, pricing, payment, and buyer communication remain between you and your marketplace and its buyers.

2. Eligibility and account

You must be at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of your account information, for maintaining the security of your login credentials, and for all activity under your account.

3. Connecting your shop

To use the Service, you authorize Ravlok to connect to your marketplace account so we can read your paid orders and post shipment/tracking information back. You may disconnect at any time. Your use of any marketplace remains subject to that marketplace's own terms; you are responsible for complying with them.

Production-partner declaration. Some marketplaces (including Etsy) require sellers who use an outside producer to disclose that producer. Where such a requirement applies, you agree to declare Ravlok as a production partner in your shop settings as instructed. Failure to make a required disclosure is your responsibility.

4. Your content, your rights, and your responsibility

4.1 Ownership

You retain all ownership of the 3D model files and other content you upload ("Your Content"). These Terms do not transfer ownership of Your Content to us.

4.2 License to us

You grant Ravlok a limited, non-exclusive license to store, reproduce, 3D print, finish, and ship Your Content solely to provide the Service and fulfill orders you route to us. This license ends when you delete the content or close your account, except for copies we must retain for legal or record-keeping purposes.

4.3 Your warranty and indemnity — please read carefully

You represent and warrant that you own, or have all necessary rights and licenses to, Your Content and to have it produced and sold, and that Your Content and its sale do not infringe or violate the intellectual-property, publicity, privacy, or other rights of any third party.

You agree to indemnify, defend, and hold harmless Ravlok and ARCAOR LLC and its owners, employees, and agents from and against any claims, damages, liabilities, and costs (including reasonable attorneys' fees) arising out of Your Content, your products, or your breach of these Terms — including any claim that Your Content or its sale infringes a third party's rights. Because we produce items from files you supply, this responsibility rests with you.

4.4 Prohibited content and orders

You may not upload, or ask us to produce, anything that:

  • infringes any third party's intellectual-property or other rights;
  • is a weapon or weapon component, or is designed to cause harm;
  • is illegal to produce, sell, or ship, or violates any applicable law or export control;
  • violates the policies of the marketplace through which the order was placed; or
  • we reasonably determine to be unsafe, unlawful, or otherwise objectionable.

We may refuse, hold, or cancel any file or order that we believe violates this section or these Terms, at our discretion.

5. Orders, production, and shipping

Once a paid order is routed to us and accepted for production, we validate the associated file, produce the item, and ship it to the buyer's address as provided through your marketplace. Production and delivery timeframes are estimates and may vary with volume, material, and carrier performance. Risk and responsibility for production pass to us once an order is accepted; responsibility for the correctness of the listing, the mapped file, the selected material and size, and the buyer's address as provided remains with you and your marketplace.

6. Pricing and billing

  • We bill you, not your buyer. You are charged Ravlok's production price for each order routed to us — an amount we calculate from the production specifications (such as size, material, and volume) — plus applicable shipping. This is separate from, and unrelated to, the price your buyer paid you on the marketplace.
  • When you are charged. You authorize us to charge your payment method on file (via Stripe) for each order at the point it is accepted into production. By adding a payment method, you authorize these recurring, per-order charges.
  • Failed payment. If a charge fails, the order will not enter production and will be placed on hold until payment succeeds. You are responsible for keeping a valid payment method on file.
  • Taxes. You are responsible for any sales, use, or other taxes arising from your own sales to your buyers. Prices we quote may not include taxes we are required to collect from you.

7. Quality, defects, and reprints

We aim to produce every order to a reasonable standard for resin 3D printing. If an item arrives defective due to a production error on our part, contact support@ravlok.com and we will work with you in good faith to correct it (for example, by reprinting). Issues arising from the file you supplied, the specifications you selected, or information provided through your marketplace are your responsibility. Our total responsibility for any order is limited as set out in Section 9.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, RAVLOK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY MARKETPLACE INTEGRATION WILL ALWAYS BE AVAILABLE.

DISCLAIMER: THIS APPLICATION IS SOLELY PROVIDED BY ARCAOR LLC. YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPER, DO NOT PROVIDE THE APPLICATION SERVICE, AND MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO THE APPLICATION OR DATA ACCESSED THROUGH IT.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RAVLOK AND ARCAOR LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR A PARTICULAR ORDER WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE ORDER GIVING RISE TO THE CLAIM, OR (B) THE TOTAL AMOUNT YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

10. No relationship with buyers

Your buyers' contract of sale is with you through your marketplace, not with Ravlok. We are your production and fulfillment provider only. We are not responsible for your listings, your pricing, your marketplace compliance, your customer service, refunds you offer your buyers, or disputes between you and your buyers, except to the limited extent an issue is caused by our own production error as described in Section 7.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, misuse the Service, upload prohibited content, or fail to pay amounts owed. On termination, the license in Section 4.2 ends and we will delete or retain data as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 4.3, 6, 8, 9, 10, and 12) will survive.

12. General

  • Independent service / trademarks. Ravlok is an independent service. It is not affiliated with, endorsed by, or certified by Etsy, Shopify, or any other marketplace unless expressly stated. Marketplace names are the trademarks of their respective owners and are used only to describe compatibility.
  • Changes to the Terms. We may update these Terms from time to time. We will revise the "Last updated" date and, where appropriate, notify you. Continued use after an update means you accept the revised Terms.
  • Governing law. These Terms are governed by the laws of the State of Missouri, United States, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Missouri.
  • Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Ravlok regarding the Service.
  • Severability. If any provision is found unenforceable, the rest remains in effect.

13. Contact

ARCAOR LLC
Email: support@ravlok.com
PO Box 205, Sedalia, MO 65302, United States